AI / Customer Intelligence / 2026
MailcowAI Engage
Understand what users need — before they ask for help.
Overview
What it is
MailcowAI Engage is a self-hosted customer intelligence platform that combines behavioral analytics, proactive support and AI-assisted responses in one system.
Problem
Why it exists
Teams only learn that a user is struggling after a ticket arrives — by then the user has often already failed at checkout, onboarding or a key action and disengaged.
Solution
How it works
Engage tracks behaviour across the user journey, detects hesitation signals and triggers targeted support campaigns, with every conversation pre-loaded with the user's recent activity and diagnostics — all on your own server.
Features
Core capabilities
- Session tracking and behaviour monitoring across user journeys
- Triggered campaigns on hesitation signals (dwell, payment failures, onboarding delays)
- Support context pre-loaded with activity history and diagnostics
- Ready-made templates for pricing, payment failure and onboarding friction
- Self-hosted — no third-party SaaS, automatic redaction of secrets
- One lightweight script tag; HTML, React, Next.js and FastAPI
Stack
Technology
JavaScript
FastAPI
PostgreSQL
Redis
Docker
Caddy